Services for Exchange students

Services for exchange students

Going to a university in a new country is an exciting and possibly a slightly daunting prospect, particularly if it is your first time living abroad.  Education and Student affairs provides a range of services to ensure that you get here in time to start your exchange period at TU/e, with all the necessary paperwork completed. 

Some practicalities of moving to Eindhoven and how TU/e will help you with these matters: 

Non-EU students

Most students with a non-EU nationality who want to stay in the Netherlands for more than 90 days need an entry visa (MVV) and/or residence permit (VVR). Your nationality determines the immigration arrangements you need to take before coming to study at TU/e. To check if you need a visa and/or residence permit, you should check the Nuffic website. Please be advised that a visa and a residence permit are not the same.

You will not have to arrange your immigration matters on your own, the university will apply for your visa and/or residence permit on your behalf. This procedure takes approximately 4 weeks. If, in addition to a residence permit, you also need a visa (which needs to be collected from the Dutch embassy or consulate your home country), you will need to add another 2 weeks, depending on the availability of the Dutch representation.

The immigration department of the TU/e will contact you well in advance to inform you about the procedure in order to arrange immigration matters. You will be informed about the progress of the application procedure and eventually, you will be informed when and how to collect your visa (if applicable) in your home country. Finally, we will arrange for you to receive your Dutch residence permit card in Eindhoven.

If you will stay in the Netherlands for less than 90 days, you will not need a long-stay visa and/or residence permit. You will then need to apply for a short-stay visa yourself in your home country.

After arrival

Most arrangements are already made before you arrive in Eindhoven, but there are some steps that you need to take care of on arrival in order to make your stay more comfortable.  


For more information on housing for exchange students check our housing page.


Since sufficient health and liability insurance are mandatory in the Netherlands, it is important that you arrange insurance either before you leave your country or immediately after arrival in the Netherlands. The TU/e does not need a proof of your insurance, this is your own responsibility.


Check your insurance policy in your home country to see if it covers your stay in the Netherlands for both health and liability. The Netherlands has signed treaties regarding health insurance with the following countries: all of the EU member states, Norway, Iceland, Liechtenstein, Türkiye, Morocco, most of the countries of former Yugoslavia, Tunisia, Cape Verde Islands and Australia. If you are insured under a health insurance scheme of one of these countries, your insurance company can provide you with an international declaration form called European Health Insurance Card. This card provides health insurance during your stay in the Netherlands.   

Make sure you bring this form with you to the Netherlands, and make a number of copies of it. You will need this card to be able to see a doctor in the Netherlands.  

If you do not have liability insurance that covers you in the Netherlands, it’s advised that you arrange liability insurance (ICS Start insurance) via Aon. If you need partial cover for health in addition to your EHIC, you can arrange the ICS Start + insurance with Aon. If you do not have an EHIC, you can select the ICS Complete+ insurance option.

You can apply for the needed insurance yourself via the website of AON.

Non-EU students

Students from countries that are not mentioned above are advised to take out health and liability insurance (ICS Complete+ insurance) via Aon

You can arrange the insurance online via the website of AON, Payment of the insurance premium is done via bank transfer or credit card. Payment options are the full amount at once or yearly payment if you take out insurance for one year or longer.

If the insurance from your home country also covers you in the Netherlands, then please compare your insurance to the Aon insurance so you are sure your insurance has sufficient coverage.  

Students with a (part-time) job or paid internship

If you have a (part-time) job or paid internship in the Netherlands and you earn at least the Dutch minimum wage, you are considered to be insured under the Dutch Health Insurance Act. This means you are legally required to take out Dutch basic health insurance. If the internship pay is less than this minimum wage, you are not allowed to take out a Dutch basic health insurance. In this case, you can keep your Aon student insurance or other student insurance you have arranged yourself.

For more information about minimum wage check this website. For the calculation of the minimum wage, please see the following tool (only available in Dutch).

Letter from cak

During your study period at TU/e you may receive a letter from CAK. If you receive this letter, you MUST ALWAYS respond!  You will find instructions on how to respond to this letter on the pages of the Study in Holland website,

Announce yourself at your Department

After your arrival you should go to the Exchange coordinator of your Department. He or she will provide you with a short introduction to the Department and inform you of the practical arrangements that need to be made. If you are going to take part in a research project or an internship, please also inform your supervisor of your arrival.  

Student card 

You will receive information regarding your TU/e e-mail address and login information for OSIRIS in your personal e-mail before arrival. After receipt, you can upload a photo for your student card. This must be done before your student card can be made.  

If you have registered a Dutch address in OSIRIS the student card will be mailed to this address. If you have registered a non-Dutch address in OSIRIS you will receive an email from Education and Student Affairs once your student card is ready in order to collect it at the ESA desk. You can find the ESA desk on the first floor of the MetaForum building (MF 1.214).

Questions or need help?

ESA offers many services to international students. Just go to the service desk for help. Usually you will get an immediate answer to your question or they will refer you to the right contact person or department. The opening hours of ESA are Monday – Friday: 08.30 – 09.30 hrs. / 12.00 – 14.00 hrs. / 16.00 – 17.00 hrs.

Residence permit

If TU/e has applied for a  visa and/or residence permit for you, we will arrange for you to receive your Dutch residence permit card in Eindhoven.

TB test

Some students with a non-EU nationality are required to take a tuberculosis test as part of their residence permit formalities. If this applies to you, you will be asked to undergo a TBC X-ray at the Municipal Health Service (in Dutch GGD) shortly after your arrival in the Netherlands. The immigration department of the TU/e will inform you about this and will arrange an appointment for you with the GGD. You can use this list of nationalities to find out if you are required to undergo a TB test after arrival.

Registering at city hall

All international students who are staying in Eindhoven for more than four months must register at city hall. Take the following documents with you to your appointment: 

  • passport 
  • housing  contract 
  • birth certificate (legalized and/or verified
  • documents of your marriage or birth of child
  • For Non-EER students: approval letter IND* or your Dutch residence permit card (if already received)

Please make sure you do not forget to de-register from the city hall before you leave the Netherlands.

*You will receive this letter from TU/e by email when your residence permit has been approved by the IND

Why open a Dutch bank account

We advise you to open a Dutch bank account in the Netherlands for several reasons:

  • Not all international debit and credit cards are accepted in all shops and businesses the Netherlands. Certainly, many food shops and supermarkets, and even the shops and facilities on campus, only accept debit cards with the Maestro logo.  Maestro is essentially a debit card which allows you to purchase items (both in-person and online) and withdraw cash from ATMs in the Netherlands and the rest of the world.
  • If you need to self-quarantine after arrival and have a Dutch bank account you can easily order your grocery shopping online and have it delivered to your new address.
  • Having a Dutch bank account (which includes the possibility of internet banking) enables you to manage transactions online to easily pay for your accommodation, insurance, telephone and other bills using internet banking. And in the Netherlands, the iDeal payment system allows you to easily purchase goods online and to make small payments quickly in canteens, vending machines and printing facilities (on campus and outside) 
  • For non EEA-students the proof of living expenses can only be refunded to your Dutch bank account.
  • You can easily deposit and receive money from your home country.


Working while studying


If you are from the EU/EEA or Switzerland you are free to work without restrictions. You do not need a work permit and there are no restrictions regarding working hours, other than the restrictions and rules stipulated by Dutch law in the Working Hours Act (ATW).

More information