Services for Exchange students

Services for exchange students 

Going to a university in a new country is an exciting and possibly a slightly daunting prospect, particularly if it is your first time living abroad.  Education and Student affairs provides a range of services to ensure that you get here in time to start your exchange period at TU/e, with all the necessary paperwork completed. 

Some practicalities of moving to Eindhoven and how TU/e will help you with these matters: 

After arrival

Most arrangements are already made before you arrive in Eindhoven, but there are some steps that you need to take care of on arrival in order to make your stay more comfortable.  

Non-EU students 
Students with the non-EU nationality -who need a visa and/or residence permit- will be contacted to make an appointment to arrange administrative matters. The TU/e will arrange an appointment for you to register at the city hall.


For more information on housing for exchange students check our housing page.


Since sufficient health and liability insurance are mandatory in the Netherlands, it is important that you arrange insurance either before you leave your country or immediately after arrival in the Netherlands. The TU/e does not need a proof of your insurance, this is your own responsibility.


Check your insurance policy in your home country to see if it covers your stay in the Netherlands for both health and liability. The Netherlands has signed treaties regarding health insurance with the following countries: all of the EU member states, Norway, Iceland, Liechtenstein, Turkey, Morocco, most of the countries of former Yugoslavia, Tunisia, Cape Verde Islands and Australia. If you are insured under a health insurance scheme of one of these countries, your insurance company can provide you with an international declaration form called European Health Insurance Card. This card provides health insurance during your stay in the Netherlands.   

Make sure you bring this form with you to the Netherlands, and make a number of copies of it. You will need this card to be able to see a doctor in the Netherlands.  

If you do not have liability insurance that covers you in the Netherlands, it’s advised that you arrange liability insurance (ICS Start insurance) via Aon. If you need partial cover for health in addition to your EHIC, you can arrange the ICS Start + insurance with Aon. If you do not have an EHIC, you can select the ICS Complete+ insurance option.

You can apply for the needed insurance yourself via the website of AON.

non-eu students

Students from countries that are not mentioned above are advised to take out health and liability insurance (ICS Complete+ insurance) via Aon. You can apply for the needed insurance yourself via the website of AON.

If the insurance from your home country also covers you in the Netherlands, then please compare your insurance to the Aon insurance so you are sure your insurance has sufficient coverage.  

students with a (part-time) job or paid internship

If you have a (part-time) job or paid internship in the Netherlands and you earn at least the Dutch minimum wage, you are considered to be insured under the Dutch Health Insurance Act. This means you are legally required to take out Dutch basic health insurance. If the internship pay is less than this minimum wage, you are not allowed to take out a Dutch basic health insurance. In this case, you can keep your Aon student insurance or other student insurance you have arranged yourself.

For more information about minimum wage check this website. For the calculation of the minimum wage, please see the following tool (only available in Dutch).

letter from cak

During your study period at TU/e you may receive a letter from CAK. If you receive this letter, you MUST ALWAYS respond!  You will find instructions on how to respond to this letter on the pages of the Study in Holland website,

Announce yourself at your Department

After your arrival you should go to the Exchange coordinator of your Department. He or she will provide you with a short introduction to the Department and inform you of the practical arrangements that need to be made. If you are going to take part in a research project or an internship, please also inform your supervisor of your arrival.  

Collect your student card at service desk of Education and Student Affairs

You will receive information regarding your TU/e e-mail address and login information for OSIRIS in your personal e-mail before arrival. After receipt, you can upload a photo for your student card. This must be done before your student card can be made.  

If you have registered a Dutch address in OSIRIS the student card will be mailed to this address. If you have registered a non-Dutch address in OSIRIS you will receive an email from Education and Student Affairs once your student card is ready.  

On the first floor of MetaForum of the TU/e campus (MF 1.214), you will find Education and Student Affairs (ESA). We offer many services to international students. Just go to the service desk for help. Usually you will get an immediate answer to your question or an appointment may be made with a student advisor or international relations officer. ESA is open on weekdays between 8.30 and 17.00 hours. 

Arrange a residence permit

Check the following website to see if you require a residence permit. If you do require a residence permit, we will apply for you before your arrival. The International Office will inform you about the procedure. 

Registering at city hall

All international students who are staying in Eindhoven for more than four months must register at city hall. Take the following documents with you to your appointment: 

  • passport 
  • housing  contract 
  • birth certificate (legalized and/or verified
  • proof of enrolment at TU/e 
  • documents of your marriage or birth of child


If you do not yet have a Dutch bank account, the International Office can open a Dutch bank account for you at the Rabobank if you wish.
The International Office will inform you about the procedure. TU/e will send you all details of your new Dutch bank account by e-mail a few weeks before your arrival in Eindhoven. The procedure to open your bank account (including receiving your bank card and pin code) will be completed when you are in the Netherlands. Full information on this will be provided to you after arrival in the Netherlands.

Do not forget to check with your bank in your home country if money can be transferred to your new Dutch bank account and what arrangements you need to make to transfer money into this bank account. The BIC/SWIFT code of the Rabobank is RABONL2U.

Additional information:

  • The proof of financial funds will be refunded in the Dutch bank account that we have opened for you (if you have proved your financial funds by transferring the amount into the TU/e bank account).
  • If you transferred money to your Dutch bank account while you are still abroad, we cannot check for you whether it is in the account. You can only do this yourself after arrival in the Netherlands.

More information