Information Management and Services (IMS) focuses on policy-making, innovation and management of ICT facilities. This includes providing the infrastructure and equipment, managing core applications and taking care of the renewal of the information supply. By means of optimal ICT facilities, this service supports research and education within the university.

NOTE: Since January 2023 IMS and DML have been combined into one service: Library & Information Services (LIS). This content will be altered soon upon this new name.

In order to be able to serve you as quickly as possible, IMS Services offers you the possibility to help you directly by ‘Remote Assistance’. It does not matter where you are, you only need a system with internet access. Call IMS ServiceCenter (+31402472000) and ask for remote assistance. The IMS employee will ask you to click on 1 of the links below and download and start the subsequent program.
Then our employee can (at your request) look at your screen and solve your problem immediately.

As soon as we start remote assistance, we would like to ask you to close all confidential documents and documents that are not needed for the assistance request. At the moment a restart of your system is necessary, we will ask you in advance to close any other documents that are still active / open. Only then will we restart.