Remote Assistance

In order to be able to serve you as quickly as possible, IMS Services offers you the possibility to help you directly by ‘Remote Assistance’. It does not matter where you are, you only need a system with internet access. Call IMS ServiceCenter (+31402472000) and ask for remote assistance.

Then our employee can (at your request) look at your screen and solve your problem immediately.

As soon as we start remote assistance, we would like to ask you to close all confidential documents and documents that are not needed for the assistance request. At the moment a restart of your system is necessary we will ask you in advance to close any other documents that are still active / open. Only then will we restart.