Information Management & Services

Information Management & Services (IMS) focuses on policy-making, innovation and management of ICT facilities. This includes providing the infrastructure and equipment, managing core applications and taking care of the renewal of the information supply. By means of optimal ICT facilities, this service supports research and education within the university.

Since 1 January 2018, CIO Office (Digital University) and ICT Services have been combined into one service: Information Management & Services (IMS).

Remote Assistance

In order to be able to serve you as quickly as possible, ICT Services offers you the possibility to help you directly by ‘Remote Assistance’. It does not matter where you are, you only need a system with internet access. Call ICT ServiceCenter (+31402472000) and ask for remote assistance. The ICT employee will ask you to click this TeamViewer icon and download and start the subsequent program.
Then our employee can (at your request) look at your screen and solve your problem immediately.

Maintenance and interrupts

Does an IT service not work properly? Check in the maintenance and interrupts calendar whether if it’s a known fault or if it concerns a planned maintenance activity. If you need additional support, please contact the ICT Service Center (+31402472000).

Access from outside the campus

Are you outside the TU/e campus or are you connected via a mobile network? Then you sometimes need a VPN connection to be able to use certain ICT services.

Contact details

IMS Services

Service Center
Metaforum 1.552

Postal address
Postbus 513
040 - 247 2000