On the fragmentation of process information : challenges, solutions, and outlook

Conference Contribution

Aa, van der, J.H., Leopold, H., Mannhardt, F. & Reijers, H.A. (2015). On the fragmentation of process information : challenges, solutions, and outlook. In Q. Ma, S. Nurcan, S. Guerreiro, R. Schmidt & K. Gaaloul (Eds.), Enterprise, Business-Process and Information Systems Modeling (16th International Conference, BPMDS 2015, 20th International Conference, EMMSAD 2015, Held at CAiSE 2015, Stockholm, Sweden, June 8-9, 2015, Proceedings) (pp. 3-18). (Lecture Notes in Business Information Processing, No. 214). Berlin: Springer. In Scopus Cited 9 times.

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An organization’s knowledge on its business processes represents valuable corporate knowledge because it can be used to enhance the performance of these processes. In many organizations, documentation of process knowledge is scattered around various process information sources. Such information fragmentation poses considerable problems if, for example, stakeholders wish to develop a comprehensive understanding of their operations. The existence of efficient techniques to combine and integrate process information from different sources can therefore provide much value to an organization. In this work, we identify the general challenges that must be overcome to develop such techniques. This paper illustrates how these challenges should be and, to some extent, are being met in research. Based on these insights, we present three main frontiers that must be further expanded to successfully counter the fragmentation of process information in organizations.