Associate Professor

Remco Dijkman


Research Profile

Remco Dijkman is an Associate Professor in Information Systems at Eindhoven University of Technology (TU/e). His key areas of expertise include business process management and enterprise architecture. Remco’s research focus is on Quantitative Analysis of Business Processes. Focus topics include:  

Optimizing resource allocation based on predictions

How to schedule orders optimally for processing? The goal is to develop a general approach to optimize resource allocation based on business process state predictions.

Predicting the effect of change

Techniques such as simulation and queuing model analysis can help map effects of changes to a business process on waiting time and cost. The effect on the outcome of business processes, however, is harder to determine.  

Event aggregation

Business processes can be monitored by looking at low level event data. Can such events be combined into high-level information and used for optimize asset planning?  

Exception handling

Process models usually represent an ideal flow of tasks that is often not followed. How often do deviations from the 'normal flow' occur and why? What is their effect?

Academic Background

Remco Dijkman received his PhD from the University of Twente, where he has held positions as a postdoctoral researcher and as a research assistant. Before working at the University of Twente, he combined work as a research assistant at the Open University of the Netherlands with a position as a consultant at Ordina. He has been a visitor of New York University, Hasso Plattner Institute, IBM Zurich Research Lab, Humboldt-University Berlin, and Queensland University of Technology.  

Remco has published over 50 papers in scientific journals, conferences and workshops. His work appeared in Information Systems, Computers in Industry and Transactions on Software Engineering and Methodology. He serves on the editorial board of Information Systems. Remco has worked as a researcher in a number of national and international projects, including the SPICE European project and the SHOPPS, NLI, ArCo, and A-MUSE national projects. He has been the project leader of the DAIPEX Dinalog project and the GET Service European project. Currently, Remco is project leader of the ISOLA NWO project and participates in the DATAS NWO project.


Educational Activities

  • Algorithmic Programming for Operations Management
  • MSc thesis double degree program
  • Business process management
  • Introduction Industrial Engineering

Ancillary Activities

  • Advieswerkzaamheden, Captix Holding B.V.